OUR TERMS & CONDITIONS

I. COMPANY INFORMATION

§ 2 Making A Purchase

(1) Making a purchase could not be easier. Just browse our store and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order. These details include name, address and payment details.

(2) As soon as your order is placed and payment has been accepted, you will receive a confir­mation email containing a copy of your invoice. When confir­mation of your order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate accep­tance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, have inadvertently under-priced goods, or are no longer able to supply a parti­cular product for any reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable. 

(3) Please allow appro­xi­mately 14 working days for your Jewelry to arrive although we will endeavour to send your it to you at the earliest possibility. 

(4) If you realize you have made a mistake in your order once your confir­mation email has been received, contact us via email or telephone and we will rectify any errors before dispatching.
If you need a jewelry urgently we suggest you to send an email to kundenservice@aromadream.jewelry.Aroma Dream Jewelry does not disclose customers' infor­mation to third parties other than when order details are processed as part of the order fulfillment. In this case, the third party will not disclose any of the details to any other third party.

II. SHIPPING & HANDLING

We hope that you will agree that this will improve our customer service to you and that deliveries will be quick and reliable. If you can't find yourself on this list, please contact us before, so that we can tell the exact shipping cost. Thank you!

(1) Postage costs are as follows:

Within Germany
5,00 €

Within the EU and Switzerland
12,00 €

Rest of the World
38,00 €

(2) Customs

Any customs or import duties are levied once the package reaches its desti­nation country. Additional charges for customs clearance must be borne by the recipient. We have no control over these charges and cannot predict what they may be. Customs policies vary in each country.*Please note that delays can occur in customs, and these delays are beyond our control.

III. Terms of Payment

We accept payment in advance and PayPal. 

IV. REACHING US

If you need to contact us, you can either email us at:

customercare@aromadream.jewelry, call on 0049 6151 391 25 14 or write to us at:

Aroma Dream Jewelry
Sylvia Zelt
Klein Schil­lerslage 11
31303 Burgdorf
Germany

Although we try our very best to respond to every email we receive, please be aware that it may take a few days for a reply to be sent.

V. Privacy Policy 

We may collect the following information:

• name and job title
• contact infor­mation including email address and telephone numbers

(2) Cookie Policy

As you browse www.aromadream.jewelry and other websites, online ad networks we work with may place anonymous cookies on your computer, and use similar techno­logies, in order to under­stand your interests based on your (anonymous) online activities, and thus to tailor more relevant ads to you. 

If you do not wish to receive such tailored adver­tising, you can visit www.youronlinechoices.com to opt out of most companies that engage in such adver­tising. (This will not prevent you from seeing ads; the ads simply will not be delivered through these targeting methods.)

VI. Returns Policy

Your rights to return goods are protected under theThe Consumer Contracts (Infor­mation, Cancel­lation and Additional Charges) Regula­tions 2013 .

All unwanted items should be returned to us within 14 days of receipt by you.

If a refund is required this will be processed within 14 days of receipt of the item(s) by us, though the money may not show in your account for upto another 5 business days.

Please make sure you return the unwanted items in the original condition in which you received them. This includes all original tags and packaging. All items will be inspected upon their return. You also need to include the invoice that you received with your order. On this invoice please state which jewelry you are returning, if it is for an exchange or refund and the reason for returning. If it is for an exchange, please state which size/colour you would like in return.

For your own protection, we recommend that you send the parcel using a delivery service that insures you for the value of the goods. It is also advisable to keep a receipt of postage for your records. The items are your respon­si­bility until they reach our warehouse.

Our returns address:

Aroma Dream Jewelry
Sylvia Zelt
Klein Schil­lerslage 11
31303 Burgdorf
Germany

Once your returned item(s) has been received into our office, we will aim to process your refund/exchange/credit note within 14 working days. Please be aware it can take up to an additional 5 working days for refunds to appear on your bank statement once transaction has taken place. Please be advised that refunds will not be made to a third party, also postage costs will only be refunded if the order was sent incorrectly.

Customers who have placed their orders over the telephone will be contacted once the items have reached our warehouse. Please make sure to state your contact telephone number on the invoice when you return it. We will process the refund over the phone with you as we will need to take the card number and expiry date infor­mation again. All personal details are shredded at the end of each working day. We will not make refunds to a third party.

(1) Faulty or wrong item

Although all items are checked thoroughly before dispatch, if the item you received is faulty or incorrect, do not hesitate to return it to us. On the invoice please state which Jewelry you are returning and whether it is incorrect or faulty. Please also state if you would like a refund. If it is not stated that you would like a refund you will be automa­ti­cally sent the correct item or a repla­cement for the faulty ones.

This returns policy does not affect your statutory rights.

(2) Specimen - Revocation Form

Aroma Dream Jewelry
SYLVIA ZELT
Klein Schil­lerslage 11
DE-31303 Burgdorf
E-MAIL: customercare@aromadream.jewelry

I/we (*) herewith revoke the contract concluded by me/ us (*) regarding the purchase of the following products (*)/the provision of the following service (*)

ORDERED ON (*)/ RECEIVED ON (*)________

NAME OF THE CONSUMER(S)________

ADRESS OF THE CONSUMER(S) ________

SIGNATURE OF THE CONSUMER(S)  __________

DATE _________

(*) CROSS OUT THE INCORRECT OPTION.